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Time-Out and Self-Exclusion

Time-Out: Time-out enables you to take a short break from playing with us. Once you begin your Time-out period, you will no longer be able to deposit funds or play on any of the Company’s products. However, you will be able to withdraw any remaining real money balance you may have. Available periods for Time-out are: 1 day, 2 days, 3 days. Revoking a Time-Out period can only occur after 24 hours from the initial Time-Out request. Upon expiration of the Time-Out, your account will automatically be re-activated.

Self-Exclusion: Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude for a specific period of time or forever. Self-exclusion means that you can choose a period from 8 days up to 3 months that your account will remain closed. Once you begin your Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your account will automatically be re-activated. Please contact us only via email and inform us about your decision to pause your activities at the Website. To receive guidance and support about potential gambling issues, please visit: GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or Gambling Therapy at www.gamblingtherapy.org When setting up your account you may also choose to impose a maximum wager you may make in relation to a game, as well as set a limit on the losses which you may incur, within a specified period of time. You may also opt to set a limit on the maximum amount of time spent during a single session. Should you exceed the maximum self-imposed limit at any time, then your session will be automatically ended and access to our Services will be denied. Upon setting a limit or exclusion in the manner contemplated above, you can only request a revoke by written notice or electronic notice sent to Company. Company will take such requests under consideration;however, it will be on Company's absolute discretion to deny such request.

There are specific software products available to assist the customer with the auto-exclusion process, supplied by organisations such as ICRA. We take all reasonable steps to ensure that the Self-Exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. However, the customer accepts that we are in no way responsible towards the customer or any third party if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that the Client seeks urgent professional assistance if he/she finds a way to continue playing during the Self-Exclusion period.